Privacy Policy

Introduction

Xenqorix Lda. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xenqorix.pro and use our finance technology adoption services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Rua do Carmo 245, 3879-908 Aveiro, Portugal (Registration Number: 618253497).

Data We Collect

The data we collect includes information you provide directly to us and information we collect automatically when you interact with our website and services. We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and business address
• Communication Data: Records of correspondence, enquiries, and support requests
• Technical Data: IP address, browser type, operating system, referring URLs, and device information
• Usage Data: Information about how you use our website, including pages visited and time spent
• Marketing Data: Your preferences for receiving marketing communications and your communication preferences

This data collection enables us to provide our finance technology services effectively and maintain communication with our clients and prospects.

How We Use Your Information

We use the information we collect for various purposes, including how we use your information to deliver our services and improve your experience with Xenqorix. The primary purposes include:

• Providing and managing our finance technology adoption services
• Responding to your enquiries and providing customer support
• Processing service requests and managing client relationships
• Sending important service-related communications
• Improving our website functionality and user experience
• Conducting business analytics and market research
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

We process your personal data based on various legal grounds including contract performance, legitimate business interests, legal compliance, and your consent where required.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our business and providing services
• Professional advisors including lawyers, accountants, and consultants
• Regulatory authorities when required by law or legal process
• In connection with business transfers, mergers, or acquisitions
• To protect our rights, property, or safety, or that of our clients or others

All third parties with whom we share your data are required to maintain appropriate security measures and use your information only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Client data: Retained for the duration of our business relationship plus 7 years for legal and regulatory compliance
• Marketing data: Retained until you unsubscribe or withdraw consent
• Website analytics: Retained for up to 26 months
• Communication records: Retained for 3 years for business purposes

Data retention periods may be extended where required by law, regulation, or ongoing legal proceedings.

Your Rights

Under GDPR and applicable data protection laws, your rights include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the details provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority if you believe your data protection rights have been violated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notification to your registered email address
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.